IT complexity,
simplified.
Driving digital transformation, ITSM excellence, and operational efficiency across enterprises worldwide.
Download CVIT complexity,
Proven Impact
50%
SLA Improvement
20%
Workplace Cost Reduction
2x
Sky Awards Winner
+60%
Task Fulfilment Increase
Trusted By
Global Experience
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Case Studies
Proven Results, Real Organisations
Featured
Sky Deutschland
IT Service Operations & ITSM Transformation
Over 6 years, led the end-to-end transformation of IT service operations at Sky Deutschland — migrating from HEAT to ServiceNow, re-architecting service request workflows, and establishing ITSM best practices. Drove an 80% improvement in Mean Time to Acknowledge (MTTA), reduced incident backlog, improved First Contact Resolution (FCR) and CSAT scores, and achieved a 90% self-service adoption rate. Recognised as Sky Group Employee of the Year 2017.
80%
MTTA Improvement
90%
Self-Service Adoption
€20k+
Annual Savings
Allianz Reinsurance
Win11 Workplace Transformation
Lead Project Manager for the enterprise-wide Windows 11 migration and virtual desktop-to-laptop transition at Allianz Reinsurance — coordinating vendors, managing stakeholder alignment, and delivering measurable cost reduction through device harmonisation and process optimisation. Operating as Senior IT Service Demand Manager since 2021.
Achieved Reduction
Cost
Enterprise
Scope
2021
Since
Anker Advisory Group
Digital Modernisation & Growth
Full-stack web development: complete website rebuild and modernisation, advanced SEO and GEO optimisation driving measurable customer engagement uplift. Built a bespoke construction project management dashboard and database. Pipeline project to develop a custom SLM supporting project management workflows.
Next.jsReactTailwindshadcn/uiSupabaseAzureVercelCloudflare
↑ Uplift
Engagement
Optimised
SEO/GEO
Custom
Dashboards
Testimonials
What People Say
“Christian climbed positions in the organisation thanks to his top performances, and won the company award as Employee of the Year. He is an asset, a standout talent, and a clever business partner.”
Paolo Brusegan
CEO, Genirian GmbH | Founder, Tiberius Capital GmbH
Genirian GmbH
“Chris is absolutely reliable, even in difficult situations. He quickly understands complex systems, communicates effectively, and creates orderly IT request management processes.”
Mike Andrei
Senior IT Consultant Digital Workplace
Bayerischer Rundfunk
“Christian is a close and very reliable and important driver for the security work I did at Sky. He is not only seeing the needs and improvements to be made within his department but for the whole company. Christian has a clear and ethical view on culture, people and leadership which makes him stand out.”
Max Imbiel
Field CISO DACH @ Cloudflare | Founder @ ahead Security
Cloudflare
“As a leader, and as a communicator, and a motivator, Chris is world class. He knew when to allow you the space to complete the task on your own, and when to point you in the right direction. I learnt so much on how to run a team from Chris.”
Merim Brkic
Head of Purchasing | Strategic Procurement
Isola Solar AS
“Chris drove many projects we worked on by his strategic thinking out of the box, as we sought efficient and pragmatic yet fun and creative solutions, that always put the customer first.”
Tobias Wolf
Director IT Service & Digital Workplace
ALLPLAN
“The willingness and manner in which he tackles difficult tasks, even when they are not part of his work, is inspiring. Chris is very focused, professional, emphatic and fun to work with — Sky Group Employee of the Year 2017 is a testament to that.”
Paul Deisenbeck
Referatsleiter - MediaServiceCenter
Allianz ONE
“Christian manages programmes, tasks, and teams with a constant focus on excellence. His guidance and oversight are guaranteed to produce best of breed results.”
Evgenia Wiens
Major Account Manager
Arista Networks
“It has always been a pleasure to work with Chris. What I enjoyed most is that we could openly talk on how to do things, look for options and work out a solution together. He has always been supportive and a great colleague.”
Fabio Bosatelli
Information Security Expert
Allianz ONE
Common Questions
Frequently Asked Questions
What IT consulting services do you offer?
I offer ITSM and ServiceNow consulting, end-to-end digital transformation, Microsoft 365 and Intune migrations, IT project leadership, robotic process automation (RPA) with UiPath and Power Automate, and technical training. All engagements are tailored to your organisation's specific context.
Where are you based and do you work remotely?
I'm based in Munich, Bavaria, Germany. I work with clients across the DACH region (Germany, Austria, Switzerland) and internationally, both remotely and on-site. My international background across five countries means I'm comfortable working across cultures and time zones.
What is your experience with ServiceNow?
I am a certified ServiceNow Fundamentals Trainer with extensive hands-on experience implementing and optimising ServiceNow at enterprise clients including Sky Deutschland and Allianz SE. I've led full platform migrations from legacy systems, redesigned ITSM processes, and delivered measurable SLA improvements — including a 50% SLA reduction at Sky Deutschland.
What size of companies do you typically work with?
My track record spans Fortune 500 enterprises (Allianz SE, Sky Deutschland, ServiceNow, MSC Mediterranean Shipping), SMBs, and startups. I adapt my approach to the scale and maturity of your organisation — from building IT infrastructure from scratch to optimising complex enterprise environments.
How can I get in touch to discuss a project?
Use the contact form below, email me directly at [email protected], or connect on LinkedIn. I typically respond within 24 hours. I'm open to consulting engagements, advisory roles, and project-based work.
How can I hire Christian Piana as an IT consultant?
Reach out via the contact form on this page, email [email protected], or connect on LinkedIn at linkedin.com/in/chris-piana. I'm available for consulting engagements, project-based work, and advisory roles across Germany, Austria, Switzerland, and internationally.